Return & Refund Policy

Last Updated: August 6, 2026

At Rainfom, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item arrived damaged or defective.
You received the wrong item.
The item is unused, in its original condition, and returned with its original packaging.

To be eligible for a return, proof of purchase (such as your order number or receipt) is required.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

Used or worn items
Items damaged due to misuse or improper handling
Products returned without original packaging (when applicable)
Clearance, final sale, or promotional items (unless required by law)
Gift cards

How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

Your order number
Your name
A brief description of the issue
Photos of the item (if damaged, defective, or incorrect)

Email: info@rainfom.com

Our team will review your request and provide return instructions if your return is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

If you received a damaged, defective, or incorrect item, we may offer a replacement when inventory is available.

If a replacement is unavailable, a full refund may be issued.

Return Shipping

If the return is due to our error (such as receiving the wrong item or a defective product), Rainfom will cover the return shipping costs whenever applicable.

For returns requested for other eligible reasons, the customer may be responsible for return shipping costs unless otherwise stated.

Shipping charges paid on the original order are generally non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If eligible, you may request a return after receiving the order in accordance with this policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.