Shipping Policy

Thank you for shopping with Rainfom. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding Sundays and U.S. public holidays.

  • During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you via email.

Shipping Destinations

Currently, we ship to addresses within the United States.

Estimated Delivery Time

After your order has been processed, estimated delivery time is:

  • Standard Shipping: 3–7 business days

Please note that delivery estimates are not guaranteed and may vary depending on your location, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

If we offer free shipping promotions, the applicable terms will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment’s progress.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible at info@rainfom.com. While we will make every effort to update your order before shipment, we cannot guarantee address changes after an order has been processed or shipped.

Rainfom is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Severe weather conditions

  • Carrier transportation delays

  • High shipping volume

  • Natural disasters

  • Other unforeseen events beyond our control

We appreciate your patience if such delays occur.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Our customer support team will work with the shipping carrier to investigate the issue and assist you with an appropriate resolution whenever possible.

Split Shipments

In some cases, multiple items in the same order may be shipped separately to ensure faster delivery. If this happens, you will receive separate tracking information for each shipment when applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: info@rainfom.com

Business Address:
16461 109TH AVE
JAMAICA, NY 11433
United States

Customer Support Hours (Pacific Standard Time – PST)

Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed